Terms of Service

What Recover Hospitality is

Recover Hospitality is a software service that helps employees of partner employers navigate their benefits and community resources. It is not a healthcare provider, not a crisis service, and not a replacement for professional care.

What Recover Hospitality is not

• Not a counselor, therapist, or clinician.
• Not a substitute for emergency services. If you or someone else is in immediate danger, call 911.
• Not a substitute for professional treatment for substance use, mental health, or any medical condition.

If you are in crisis

If you are experiencing a mental-health or substance-use emergency, please contact 988 (call or text) or go to your nearest emergency room. For domestic violence, the National DV Hotline is 1-800-799-7233 or text START to 88788.

Eligibility

The service is offered to employees of organizations that contract with Recover Hospitality. Access begins when your employer enrolls you and you confirm opt-in via SMS or web.

Acceptable use

Don't use the service to harm others, to impersonate anyone, or to submit unlawful, abusive, or deliberately misleading content. We may suspend or terminate access for violations.

Confidentiality between you and your employer

Your individual conversations are private from your employer. See the privacy policy for the full commitment and the safety exception that applies.

SMS terms

• By replying YES to our welcome message, you consent to receive recurring text messages from Recover Hospitality. Consent is not a condition of employment or of any purchase.
• Message frequency varies by your activity (average four messages per month).
• Message and data rates may apply.
• Reply STOP to opt out at any time; reply HELP or email help@recoverhospitality.com for help.

Disclaimers and limits

The service is provided "as is." Resource information may become out of date; please verify hours, eligibility, and costs with the provider before acting. To the maximum extent permitted by law, Recover Hospitality is not liable for any decisions made on the basis of information surfaced through the service.

Changes

We may update these terms; substantive changes will be communicated via the service or by email.

Contact

support@recoverhospitality.com