Recover Hospitality operates a two-way SMS program for employees of partner hospitality employers. Below is the public information required by US carrier (10DLC) registration.
A private text-message conversation with Recover Hospitality from a dedicated phone number. The assistant can help you understand what's covered by your employer's benefits, find local community resources, and remember your context for future check-ins.
Opt-in is a two-step process. (1) Your employer announces the program — using materials we provide, such as an HR email, onboarding notice, or workplace flyer — and lets you know a one-time invitation text is coming. Your employer then enrolls you. (2) We send that single welcome text. Replying YES opts you in; if you don't reply, you won't receive further messages. Consent is never a condition of your employment.
Welcome text
"Hi [First Name], your employer [Company] has set up Recover Hospitality — free private support for navigating your benefits and finding local resources. Reply YES to confirm and start chatting. Reply STOP to opt out. Msg & data rates may apply. Msg frequency varies (avg 4/mo). Privacy: recoverhospitality.com/privacy"
Resource handoff
"Here are 3 options near you in Cambridge: Cambridge Wellness Collective — sliding-scale fitness, 0.4 mi. YMCA Central Sq — free classes, 0.7 mi. The Phoenix — free sober active community, 1.1 mi. Want hours and directions? Reply STOP to opt out, HELP for help."
Scheduled follow-up
"Hi [First Name] — checking in like I said I would. How are the morning fitness options working out so far? Reply STOP to opt out, HELP for help."
Your conversations are private. Your manager, HR team, and employer cannot see what you ask us or what we tell you. See the privacy policy for the full commitment.